| General terms: |
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All offers are subject to changes, errors and are dependent on the availability
of a product. The email-confirmation of your order (which is generated
automatically) is only for your information and not our confirmation that
we are able to accept and process your order (eg. we dont confirm with
the e-mail that every product is still in stock). In case of doubt, do
not hesitate to contact us. Overpayments are refunded as soon as possible.
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| Amount of delivered items, commercial
orders: |
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| We deliver goods in quantaties that are
typical for private orders (normally up to 3 items per order), especially
if the goods are reduced in price. All other orders are considered as commercial
purchase requests and will be handled on a case by case basis. For commercial
orders for goods that are available through our distribution partners, please
order them from the distributor directly.
Limited stock / replacements: If an item is almost sold out, we deliver
to those first, who ordered first. If an item is claimed "damaged"
it is our option to send you a replacement (which is not always possible)
or refund you the money.
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| Complete delivery address: |
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| We might send packages or registered letters.
Make sure someone is there to sign for them when they arrive. Please also
make sure that the address you provide us with, is correct and complete
- and that your front door or your post box has your name on it - so that
the delivery service will be able to locate you without problems. (Silly
that we need to write this here, but we do have our experiences.) If the
packet returns to us because of a non-complete or incorrect address, we
can only deliver a 2nd time, if you pay the delivery costs a second time
in advance. |
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| Delivery costs: |
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| See delivery. |
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| Merchandise: |
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| Please note: If you dont indicate the size
of the ordered t-shirt, we will automatically send it in size XL. In case
of return we have to charge you with the shipping costs. |
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| Possible ways of payment: |
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| Credit card. We take any of the following
credit cards: Mastercard, AmericanExpress and Visa. |
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| Advance bank payment to our Bank account |
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| If you transfer money from inside the EU,
please write down the IBAN- and SWIFT-Code number that we provide with the
order form in your bank order and you normally only have to pay the national
bank charges and save the international charges. Talk to your bank about
this option. |
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| Delivery times: |
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| We are always going to try and do our best
to send out your order as soon as possible. Please forgive us, if this is
not always possible. |
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| What to do, if something goes wrong: |
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| Wrong Invoice |
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| The quick and easy way is to contact us
first! We can together find a solution. That saves time, costs and pain.
The other option is still there, anyway. |
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| Problems with the items sent. |
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| Wrong deliveries, damages?
Again: Contact us, before you want to sent stuff back, so we can
find a solution. We do not take back CDs with broken seals, worn textiles
and damaged goods.
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